Same-Day AP Document Processing & Faster Cash Flow for a U.S. E-Logistics Company
Industry: Logistics
Service: Transaction Document Processing & AP Automation
Client Background
The client is a fast-growing e-logistics and transportation management company based in the U.S., operating a large fleet and serving a rapidly expanding customer base. With operations running nationwide, the company sought to improve financial operations by optimizing its document-heavy AP and AR workflows.
Challenges
- Delayed Payment Cycles – Processing transaction documents like invoices, bills of lading (BOLs), and proof of delivery (PODs) was slow, delaying payment settlements.
- Same-Day Processing Requirement – The client needed a system capable of processing documents on the same day and enabling payments by the next business day.
- Cash Flow Inefficiencies – Without streamlined processing, the existing system strained the company’s ability to maintain healthy and predictable cash flow.
- High Operational Costs – Manual intervention and rework added to the processing cost and impacted scalability.
How Did APS Help?
- Business Process Assessment & Documentation – APS deployed a dedicated team to assess the client’s operational workflows and developed a detailed classification system for transaction types and associated documents.
- Offshore Efficiency & Time Zone Advantage – By leveraging the India–U.S. time zone difference, APS ensured same-day processing of all documents, setting the stage for next-day payments.
- Enhanced Customer Handling & Escalation Management – The APS team also helped the client improve exception handling and reduce escalations by suggesting better rapport-building and communication processes.
Results Achieved
- 100% of documents processed within 24 hours, enabling next-day payment cycles and vastly improving cash flow predictability.
- Reduced rework and exceptions by over 60%, thanks to accurate document classification and streamlined workflows.
- 30–40% lower operational costs, by utilizing offshore resources efficiently and eliminating manual redundancies.
- Improved vendor relationships, with quicker turnaround and better handling of transactional communication.
- Stronger internal control, supported by standardized process documentation and transaction tracking.
By partnering with APS, the client successfully transformed its document-heavy AP process into a fast, accurate, and cost-effective operation, resulting in real-time payment capabilities, optimized cash flow, and better scalability across the logistics network.
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