Same-Day Processing & 40% Cost Reduction for a U.S. Trucking Company
Industry: Logistics Service
Service: Transaction Document Management & AP Processing
Client Background
A U.S.-based e-logistics and transportation management services provider with a large customer and truck base. The client sought a reliable partner to handle high-volume transaction documents, including invoices, proof of delivery, and bills of lading in a faster, more cost-effective manner to support cash flow optimization.
- Time-Sensitive Processing Needs – The client needed transaction documents processed within the same day and payments scheduled for the next business day.
- High Volume of Paperwork – Documents like invoices and delivery proofs were piling up, demanding faster and more structured handling.
- Escalations & Rework – Inaccurate data capture led to frequent escalations, manual rework, and increased operational inefficiencies.
- Rising Costs – Manual processing was inflating labor costs and causing delays in the cash flow cycle.
How Did APS Help?
- Business Process Mapping – APS’s expert accounting team studied the client’s end-to-end transaction flow and categorized paperwork based on transaction type.
- Systematic Data Recording – Key data points were recorded consistently across transactions, enabling faster document verification and approvals.
- Standardized Documentation Process – APS created a detailed classification document to minimize processing errors and ensure uniformity.
- Escalation Management – By proactively resolving customer queries and refining response protocols, APS helped reduce escalation incidents.
- Offshore Efficiency – The APS team used India–USA time zone differences to process documents overnight, preparing payments for next-day execution.
Results Achieved
- 100% of documents processed within 24 hours – Enabled faster approvals and next-day payment readiness.
- 40% reduction in operational costs – Offshore support and standardized processes significantly lowered processing expenses.
- 50% fewer escalations – Improved data accuracy and responsive query handling reduced rework and exception management.
- Faster payment cycles – Accelerated processing led to improved delivery reception and better vendor satisfaction.
APS helped the client unlock speed, accuracy, and cost-efficiency in its AP operations, paving the way for smoother logistics and cash flow continuity across a fast-paced transportation network.
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